Request erasure of data
Last updated 6 October 2026.
This is an English translation. If the two versions differ, the Norwegian version applies: Be om sletting av opplysninger.
You can ask us to delete data we hold about you or your business. You do not need to give a reason, and it costs nothing. We go through what we have, delete what we can, and explain if anything has to be kept.
How to request erasure
Send an e-mail to [email protected] and tell us who you are: your name, or your business name and organisation number.
If you would rather call, the number is 995 60 122. We will then ask you to confirm in an e-mail afterwards, so that we both have it in writing.
We confirm within three working days that we have received your request, and delete the data within 30 days.
Our reply may come from [email protected]. It is the same mailbox.
If you have written to us through the form
Your message is then in our inbox as an ordinary e-mail, and in our internal case management tool. We delete it in both places, and we also purge it from the deleted items folder.
If we have helped you through remote support
We make no recordings, so there is no session to delete. The server keeps a log of the time of connections, and it is deleted automatically after 30 days. If you want it removed before then, let us know.
If we import content from your Facebook page
Importing posts from Facebook is not in use yet. What is written below applies once it comes into use.
If your business has a website with us, we import posts and images from your Facebook page and show them on your own website. We then hold two things: a copy of the posts and images, and an access token that lets us import them.
1 · Revoke the access on Facebook
You do this yourself, and it stops all further importing straight away:
- Go to Settings for your Facebook page.
- Find Apps and Websites, or Business Integrations.
- Select HolmestrandIT in the list, and remove the access.
⚠️ Facebook moves these menus around from time to time. If you cannot find it, call us, and we will find it together.
2 · Ask us to delete the copy
Revoking the access stops the importing, but it does not delete what we have already stored. You have to ask for that, in the same way as above, by e-mail to [email protected].
We then remove the posts, the images and the access token from our servers, and from your website.
If you cancel the agreement, we do this of our own accord
You do not need to ask for anything. If you close down the website, we delete the access token straight away and the content within 30 days, unless you ask to have it handed over instead. See section 8 of the data processing agreement.
What we cannot delete
Under the Bookkeeping Act (bokføringsloven), we must keep invoices and other accounting documents for five years. This applies to name, address and what was bought, nothing else.
Nor can we delete anything on Facebook. Your posts are still there, and you control them yourselves.
What happens afterwards
You will receive an e-mail from us when it has been done, with a short list of what was deleted. If there is anything we could not delete, it will say why.
If you are not satisfied with how we handle it, you can complain to the Norwegian Data Protection Authority (Datatilsynet).
See also the privacy policy for what we collect and why.